Shipping & Returns

1. Shipping Costs

Standard shipping is free on every print order, with no minimum. The price you see at checkout is the final price — we do not add shipping charges.

• Standard shipping: free
• No minimum order
• We ship to every country supported by Stripe Checkout; if your country appears in the menu at payment, we can ship to you

2. Production and Delivery Times

Every print is produced on demand by our print partner, so the total time is production plus transit. Estimates run from payment confirmation and are in business days.

• Production: 3-7 business days
• Delivery: typically a further 5-10 business days, depending on destination
• Destinations outside the European Union may take longer due to customs processing

These are estimates, not guarantees. Carrier and customs delays are outside our control, but if your order is clearly late, write to us and we'll trace it with you.

3. Tracking

You receive a tracking number by email as soon as your order ships. You can also see the status of every order in the My Orders section of your account.

4. Digital Products

The digital download is available immediately after payment and involves no shipping. Because you can preview the portrait free of charge before buying, at payment we ask you to confirm that performance begins immediately and to acknowledge the resulting loss of your right of withdrawal: digital portraits are therefore non-refundable once generated.

5. Returns and Replacements

Physical prints are covered for 14 days from delivery. If your print arrives damaged, defective, or does not match your order, write to us within that window with a photo of the problem: we'll send a free replacement or issue a full refund, whichever you prefer. You do not need to ship the damaged print back to us.

• Damage in transit
• Printing or framing defects
• Item different from the one ordered

6. Right of Withdrawal

For physical prints you have a right of withdrawal within 14 days of delivery, without needing to give a reason. Because each print is made to order from your pet's portrait, please contact us before sending it back so we can give you the correct address. For digital portraits the right of withdrawal lapses with the acknowledgement collected at payment, as described in section 4.

7. Contact Us

For any question about a shipment, a return, or a refund, write to us at info@fabietti.xyz